Customer Experience Summer Intern - Italian Market

Job description

Uniplaces is looking for native/fluent Italian and fluent English speakers who want to have a true impact during this peak season. Join us in our headquarters in Lisbon this summer and help other students just like you in making sure one of the most important steps in their lives goes smoothly — moving to another city to study abroad.

About Uniplaces

Uniplaces is building a trusted, global brand for students. We believe in empowering student mobility and we have started by making the process of finding accommodation easier. We’re solving real life pains and we’re backed by top tier investors such as Atomico, Octopus Investments, Shilling Capital Partners and Caixa Capital to help us achieve this better and faster.

We are an internationally minded company with an extremely talented team and global ambitions. Our decisions are driven by our core values of Passion, Impact, Trust and Team Spirit - with which we aim at having a company where everyone feels accountable and empowered to achieve their full potential.


Do you want to have some work experience? Are you available only during the summer months? So, that's the right opportunity for you! This 8 to 12 weeks internship - between June and September - will allow you to take part of the Operations team at Uniplaces.


Come to Lisbon and enjoy:

Join us and access the same cool office perks that any Uniplacer has access to, from fresh fruit to free hot drinks, massages, in-house gym, and much more.

What can you expect from this experience?


A lot of your day will be spent dealing with requests and inquiries from students from all over the world who are going to study in another country, as well as supporting them in finding their new home abroad. To be able to thrive in a startup environment, you have to be the type of person who feels comfortable going up to someone and communicating face to face, over the phone or in writing, and you get a thrill out of creative problem-solving!



In this role, your mission is:

  • Identify customer problems and provide appropriate solutions;
  • Create/update help tickets to document customer interactions;
  • Being open to a proposal of a project/focus change in case we need to adapt to an upcoming similar project;
  • Proactive coordination of communication with landlords, in case of any extra help redirecting them to the right colleague.

Requirements

What is the profile we are looking for?

  • Fluent/Native in Italian and English (other languages are a plus);

  • Enrolled in university or recently graduated;

  • International-minded and able to cope with spending some time working alongside talented people from 16 different nationalities;

  • Available to relocate to Lisbon or already living here;

  • A mix between an easy-going-communicative-proactive-dynamic-funky-positive person who is not afraid to jump into this amazing environment!

  • We also expect you to be flexible and have an eagerness to learn, since it’s the greatest recipe to thrive in a startup environment.

What else do you need to know?

  • The role is based in Lisbon;

  • An internship contract with a duration from 8 to 12 weeks, from June to September;

  • Internship grant: 450-550€ per month + 150€ for a meal allowance.