Key Account Support Summer Intern - French Market

Job description

Uniplaces is looking for a native/fluent French and fluent English speakers who want to have a true impact during this peak season. Join us in our headquarters in Lisbon this summer and help other students just like you in making sure one of the most important steps in their lives goes smoothly — moving to another city to study abroad.


About Uniplaces

Uniplaces is building a trusted, global brand for students. We believe in empowering student mobility and we have started by making the process of finding accommodation easier. We’re solving real life pains and we’re backed by top tier investors such as Atomico, Octopus Investments, Shilling Capital Partners and Caixa Capital to help us achieve this better and faster.

We are an internationally minded company with an extremely talented team and global ambitions. Our decisions are driven by our core values of Passion, Impact, Trust and Team Spirit - with which we aim at having a company where everyone feels accountable and empowered to achieve their full potential.


Do you want to have some work experience? Are you available only during the summer months? So, that's the right opportunity for you! This 8 to 12 weeks internship - between June and September - will allow you to take part of the Operations team at Uniplaces.


About the Operations Team

Every day, more than 5000 nights are booked by students from 175 nationalities in 33 different cities on Our Operations team that embraces 14 nationalities and works across 6 different languages, ensures that every interaction with customers is focused in improving the student and landlord experience, so that room search becomes as easy as buying a flight ticket.

You will be part of an energetic, motivated and sales driven international expansion team tasked with developing the new market for Uniplaces as a Key Account Support Intern. 

You will work with our main important markets and the new markets that we are opening now. Therefore you need to be hungry to sell and ready to take ownership that has a direct impact on business performance.


Come to Lisbon and enjoy:

Join us and access the same cool office perks that any Uniplacer has access to, from fresh fruit to free hot drinks, massages, in-house gym, and much more.


What can you expect from this experience?

A lot of your day will be spent dealing with requests and inquiries from students from all over the world who are going to study to another country, as well as supporting them in finding their new home abroad. To be able to thrive in a startup environment, you have to be the type of person who feels comfortable going up to someone and communicating face to face, over the phone or in writing, and you get a thrill out of creative problem-solving!


In this role, your mission is:

  • Customer service activities;
  • Customer assistances in online bookings;
  • Provide support through e-mail and phone;
  • Provide periodically a report to your manager regarding on the progress of the activities.
  • Update the Accounts’ profile file whenever an issue is raised with the landlord.
  • Support the Key Account Managers with small issues requested by the landlords.
  • Make sure all listings are consistent and in line with the landlord requirements;


What is the profile we are looking for?

  • We don't expect a specific background or set of experiences, as long as you're a top performer in every task and job you enrol!
  • Fluent in spoken and written French and English (other languages are a bonus).
  • High communication and presentation skills;
  • Strong interest in building a career in sales with an entrepreneurial mindset

What else do you need to know?

  • The role is based in Lisbon;
  • An internship contract with a duration from 8 to 12 weeks, from June to September;
  • Internship grant: 450-550€ per month + 150€ for a meal allowance.
  • An amazing experience within an international environment, with people from more than 15 nationalities;
  • You must be available to work 40 hours a week.