Onboarding Agent

Job description

Uniplaces is building a trusted, global brand for students. We believe in empowering student mobility and we have started by making the process of finding accommodation easier. We’re solving real life pains and we’re backed by top tier investors such as Atomico, Octopus Investments, Shilling Capital Partners and Caixa Capital to help us achieve this better and faster.

We are an internationally minded company with an extremely talented team and global ambitions. Our decisions are driven by our core values of Passion, Impact, Trust and Team Spirit - with which we aim at having a company where everyone feels accountable and empowered to achieve their full potential.

 

 

About the Operations Team

Every day, more than 5000 nights are booked by students from 175 nationalities in 33 different cities onuniplaces.com. Our Operations team that embraces 14 nationalities and works across 6 different languages, ensures that every interaction with customers is focused in improving the student and landlord experience, so that room search becomes as easy as buying a flight ticket.

You will be part of an energetic, rigorous and service driven support team tasked with handling all back office and operational requests from the Key Account Managers. You must be fluent in speaking and writing Spanish and English. Other languages are not required but are a bonus. You need to be hungry to sell and ready to take ownership of a role that has a direct impact on business performance.

In your role, your mission is to:

Ensure maximum quality of the new content we add on landlord/property listings. On a day to day basis, you will:

  • Scan, analyze and prioritize the contents provided by Landlords in the context of their listing(s)’ creation or update.

  • Detect lack and incoherences in the information provided

  • Order and process content according to the company’s business priorities.

  • Create listings on the company’s back office to be published on our website

  • Develop written content for new listings

  • Revise live listings to ensure the highest quality of supply

  • Engage Landlords with the platform by welcoming & explaining basic procedures

  • Proactively suggest, structure and monitor improvements on creation Topics

  • Engage with landlord over the phone to ensure all details are correct and consistent

 

Requirements

Your track record:

We don’t expect a specific background or set of experiences, as long as you’re a top performer in every task and job you enrol!

 

Your style:

  • Fluent in spoken/written Italian AND English (other languages are bonus);
  • Strong organization and execution skills - multi-tasking is your first nature;
  • Drive for high performance, with high level of execution  - You keep pushing, trying new approaches and never give up;
  • Very high attention to detail, with the ability to be analytical and proactive in problem-solving;
  • You're patient and you never loose your temper, even under pressure;
  • Open minded and tolerant working with peers and customers from different nationalities and backgrounds.

   

The new Onboarding Agent will be reporting to the Onboarding Team Lead and based in Lisbon.