Systems Support Specialist

Job description

Uniplaces is building a trusted, global brand for students. We believe in empowering student mobility and we have started by making the process of finding accommodation easier. We’re solving real life pains and we’re backed by top tier investors such as Atomico, Octopus Investments, Shilling Capital Partners and Caixa Capital to help us achieve this better and faster. 

We are an internationally minded company with an extremely talented team and global ambitions. Our decisions are driven by our core values of Passion, Impact, Trust and Team Spirit - with which we aim at having a company where everyone feels accountable and empowered to achieve their full potential.


About the Operations Team:

Every day, more than 5000 nights are booked by students from 175 nationalities in 33 different cities on uniplaces.com. Our Operations team that embraces 14 nationalities and works across 6 different languages, ensures that every interaction with customers is focused in improving the student and landlord experience, so that room search becomes as easy as buying a flight ticket.


In this role, your mission is to:

  • Troubleshoot system applications, identify real or potential issues and then escalate to our third party vendors or our engineering team.

  • Support operations tools in production as a PoC to ensure that they meet business needs and are working as designed.

  • Improve systems & processes by studying current practices, proposing appropriate modifications.

  • Project management activities, including working with internal and external project resources

  • Manages users and admin settings, creates new triggers and flows according to business needs.

  • Maintain and document knowledge of practices and procedures as well as the systems that support them.

Requirements

Your track record:

  • Previous experience working collaboratively in a fast growth environment;

  • Proficiency in English;

  • SQL, Excel / GoogleSheets skills and/or similar data visualization tools to fetch and treat data are strongly recommended;

  • Previous experience with Salesforce, Zendesk & NewVoiceMedia is highly valued.

Your style:

  • Autonomous & proactive;

  • Ability to efficiently manage multiple tasks;

  • Strong analytical and organizational skills;

  • Rigour, sensibility and attention to detail;

  • Passionate about operations processes & flows;

  • Creative problem-solving capacities;

  • Resilient mindset capable of navigating through system failures while pointing out improvements in a multi-functional environment;

  • Patience, resourcefulness and a structured approach towards information.

What else do you need to know:

  • The role is based in Lisbon.