VP Operations

Job description

Company Presentation

Uniplaces is building a trusted, global brand for students. We believe in empowering student mobility and we have started by making the process of finding accommodation easier. We’re solving real-life pains and we’re backed by top-tier investors such as Atomico, Octopus Investments, Shilling Capital Partners and Caixa Capital to help us achieve this better and faster.

We are an internationally minded company with an extremely talented team and global ambitions. Our decisions are driven by our core values of Passion, Impact, Trust and Collaboration - with which we aim at having a company where everyone feels accountable and empowered to achieve their full potential.

About the Operations Team:

With fast execution and high ambition comes the need to watch for our customers and operational processes. You'll be part of the team that turns ideas and projects into reality. You'll have the opportunity to amaze customers and be revolutionary. Our Operations team consists of all areas of Customer Experience, Onboarding, Photography, Inside Sales and Account Support. We are truly global, with a strong presence in all European cities including Lisbon, Porto, Madrid, Barcelona, Valencia, Milan and Rome. In our fast-growing environment, we are looking for brilliant people who share the passion for operations in this exciting cutting edge industry - and want to have some fun along the way.

Overview of role

Reporting directly to the Chief Commercial Officer (who oversees Operations, Business Operations and Markets), this role, based in the Lisbon HQ, is responsible for leading all Operations Teams whilst working closely with colleagues in Local Markets, Business Operations, Tech, Product, Data, Marketing, People & Culture and Finance teams. 

This role is ideal for someone who is passionate about looking to make a difference through the provision of customer-facing tools and processes, who wants to help shape strategic decision-making process across all areas of the company and who enjoys working within a dynamic fast-paced environment.

In this role, your mission is:

  • To manage functions essential to sales force productivity including planning, reporting and management, sales process optimization, sales program implementation, sales compensation design and administration, as well as recruiting and selection of sales force talent.
  • Prioritize investments in ‘enabling’ technologies for the purpose of driving efficiency and sales productivity.
  • Provide analytical support and counsel for recommendations to improve our Go-To-Market strategies, coverage models, and sales team configurations in order to maximize sales effectiveness.
  • Handling overall responsibility for managing the customer relationship.
  • Defining customer strategies for pre-defined territories.
  • Establishing a trusted advisor relationship that works to ensure customer’s overall satisfaction with our product.
  • Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities;
  • Developing with Customer Experience Team Lead the success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
  • Ensure sales and customer experience reports and other internal intelligence is provided to Leadership Team.


Your track record:

  • Proven excellent leadership skills, with the ability to inspire and influence also in positions of no direct authority and across international teams;
  • To be successful in this role you’ll have previous experience of running Ops teams within a high-pressure environment dealing with huge spikes in traffic in an extremely fast paced business;
  • Demonstrated experience with creating reports, dashboards, and/or summarizing large amounts of data into actionable intelligence to drive business decisions;
  • Strong technical skills – advanced Excel and SQL;
  • Highly numerate and analytical with good attention to detail;
  • Excellent communication skills (written and oral) – fluent English speaker;
  • Proven ability to manage different stakeholder groups;
  • Strong focus on automation to scale current and future processes;
  • Experience of having worked within a high growth multi-site technology environment would be advantageous.

Your style:

  • Proven self-starter, with a proactive can do work ethic and experience of being able to work independently, juggling and prioritizing across workloads and consistently meeting deadlines;
  • Ability to innovative, proactive approach to managing and problem solving;
  • Creating shared understanding (being transparent);
  • High levels of emotional intelligence – ability to develop strong personal relationships;
  • Ability to work autonomously;
  • Strong time management skills and ability to deliver on multiple objectives in time pressured environment through effective prioritization;
  • Comfortable working in a high paced change environment with a willingness and ability to adapt to the rapid business and organizational changes that accompany a high-growth environment;
  • Fiercely ambitious to learn and grow with the company.

This is why you’ll love this role:

  • A company culture that is people-driven and that focuses on personal development and training to help you tap your talent into its full;
  • You will be part of the senior management team, with management responsibilities and decision-making ownership;
  • Access to a pool of talent that is hard to find. Your stakeholders and peers will come from world-class backgrounds and will have stepped up within Uniplaces. You’ll find mentors and role models;
  • Working in Lisbon, one of the coolest up and coming startup hubs in Europe, where the sun always shines and the seafood is delicious.

What else do you need to know?

  • The role is based in Lisbon;
  • For this position, we do not sponsor work visas, but we offer a relocation package in case you are not in Portugal.